Salariu motivant + bonusuri lunare /3800-4200 Net

TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers.

As a Customer Support Agent you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

Your profile:
- French and English Level B2(For french we offer training)
- Willing to work full time on shifting schedules, afternoon, evenings and night shifts
- Basic computer and internet navigation skills
- Good communication skills with strong customer focus
- Strong problem solving and troubleshooting skills
- Experience in the Wireless or Telecom sector may be an advantage;

Descrierea jobului
Your responsibilities:
- Resolve client requirements quickly and accurately
- Confirm client understanding of the solution and provide additional support
- Clarify client requirements and confirm understanding of the problem
- Effectively transfer misdirected client requests to an appropriate party
- Be an awesome team member

We offer:
- Stable job - permanent labor contracts
- Flexible schedule - shifts between 16:00 and 07:00 and rotating weekends
- Tenure salary increases, starting with 12 month after employment date
- Multiple bonuses: performance based, installment bonus, language allowance
- Relocation package for candidates relocating from outside Bucharest including:
• PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
• FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration
- Great rewards for referring your friends: consistent bonuses and prizes
- Specific project-based incentives for KOODO Mobile: gift cards, extra-payment, awards, recognition events
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
Contact: 0773707796