Customer Service Agent (Remote)
- Domeniu de activitate: Comert, vanzari
- Pot aplica studenti: nu
Prestige is a leading home furniture manufacturer and e-commerce platform in Romania with its headquarters in Bucharest. We are pioneers in manufacturing upholstered furnitures, beds and mattresses in Romania. With the assortment of hundreds of furniture and accessories from multiple suppliers, Prestige is committed to creating happy homes for everyone and every budget with the comfort of being able to shop from anywhere. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
About the role
We are looking for a full-time Customer Service Representative. You will represent Prestige Home as a brand through various communication channels and will deliver an excellent customer service and sales administration service to our Romanian consumers.
- Provide a fast, reliable and high-quality customer service for various issues via phone calls, live chats and emails.
- Work in shifts that include weekend and evening times with a total weekly work hour of 45-hours.
- Enter orders to company ERP system, follow up with adjustments, cancellations and returns over time.
- Develop and maintain a vast knowledge of Prestige's products and latest offerings.
- Proactively troubleshooting and constantly providing input for process improvements.
You must also have:
- Strong communication and interpersonal skills. You enjoy putting the customer first, having experience in a customer facing environment.
- Fluent Romanian and English both written and verbal.
- Flexible and adaptable.
- Ability to simultaneously navigate multiple software applications and technologies.
- Highly self-organised.
- Possesses a positive outlook, promoting constructive responses to the challenges of work.